About ICPEN

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organization composed of consumer protection authorities from over 50 countries, whose aim is to:

  • Protect consumers’ economic interests around the world,
  • Share information about cross-border commercial activities that may affect consumer welfare,
  • Encourage global cooperation among law enforcement agencies.

News

  • The Netherlands - Consumers are reimbursed for 'free' samples after ACM intervention

    Consumers that filed complaints because they had to pay for a ‘free’ sample, will get their money back. RCM Cosmetics (RCMC) promised this to the Netherlands Authority for Consumers and Markets (ACM) after ACM had launched an investigation.
  • Australia - Court finds Nurofen made misleading Specific Pain claims

    In proceedings commenced by the Australian Competition and Consumer Commission, the Federal Court has found that Reckitt Benckiser (Australia) Pty Ltd (Reckitt Benckiser) engaged in misleading conduct in contravention of the Australian Consumer Law by representing that its Nurofen Specific Pain products were each formulated to treat a specific type of pain, when the products are identical.
  • Canada - Telus customers to receive $7.34 million in rebates as part of Competition Bureau agreement

    As part of a consent agreement with the Competition Bureau, Telus will issue rebates of up to $7.34 million to certain current and former wireless customers after the Bureau concluded that Telus made, or permitted to be made, false or misleading representations in advertisements for premium text messages in pop up ads, apps and on social media. The amount of money available for consumer rebates is the most obtained to date under a Bureau agreement.
  • Canada - Reebok-CCM ceases certain Resistance hockey helmet performance claims

    As part of a consent agreement reached with the Competition Bureau, Reebok-CCM, a manufacturer of hockey equipment, has agreed to stop making certain performance claims related to the CCM Resistance hockey helmet and similar products. Reebok CCM has also agreed to make a $475,000 donation of sports equipment to a Canadian charity that supports youth in sports or teams, associations or leagues for underprivileged children or youth hockey players.
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