Do you have a cross-border dispute?

If you have a dispute about an online or related transaction with a foreign company, first of all you should try to resolve it directly with that company.

If that does not work, you should visit our specially devised website at http://www.econsumer.gov/, where you can:

If your complaint concerns a dispute within the European Union you may seek help at one of the European Consumer Centres.

If your complaint does not have a cross border element, your should take up the case with your national consumer agency.