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General (international)

General (national)

Telemarketing and Internet fraud:

  • PhoneBusters: established in January 1993, PhoneBusters is the Canadian Anti-Fraud Call Centre managed on a tripartite basis by the Ontario Provincial Police, the Royal Canadian Mounted Police (RCMP) and the Competition Bureau Canada. PhoneBusters plays a key role in educating the public about specific fraudulent telemarketing pitches. The call centre also plays a vital role in the collection and dissemination of victim evidence, statistics, documentation and tape recordings which are made available to outside law enforcement agencies. The original mandate of PhoneBusters was to prosecute key individuals in Ontario and Quebec involved in telemarketing fraud under the Criminal Code of Canada. Its mandate now also includes facilitating prosecution by United States agencies through extradition, and by the Competition Bureau under the Competition Act. PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies. The data collected at PhoneBusters is a valuable tool in evaluating the effects of various types of fraud on the public. It also helps to prevent future similar crimes from taking place.
  • National Fraud Information Center (NFIC): A project of the U.S.-based National Consumers League, a private non-profit organization, which provides consumer information regarding telemarketing and Internet fraud and maintains a complaint database.
  • Better Business Bureaus (BBB): A web site provided by the Council of Better Business Bureaus for the U.S. and Canada, containing business and consumer alerts and permitting the filing of online complaints.