Organisation for Economic Cooperation and Development (OECD)



The OECD Committee on Consumer Policy (CCP) seeks to enhance the development and enforcement of consumer policies by (i) carrying out research and analysis, (ii) exchanging information on current and emerging issues, (iii) developing guidelines for addressing problematic areas and (iv) examining ways to strengthen policy outcomes. Participants in the CCP include senior consumer policy and enforcement officials from OECD governments and representatives from civil society and the business community. India and Egypt participate in the Committee as observers. In addition to its semi-annual meetings, the CCP organises workshops on specific issues in which stakeholders from OECD and non-member economies take part.

With respect to policy, the Committee has developed Guidelines on electronic commerce (1999), cross-border fraud (2003), and dispute resolution and redress (2007). Guidance was further developed on online identity theft, mobile commerce, and communication services (2008), as well as on consumer education (2009). As part of the Committee's review of the 1999 E-commerce Guidelines, a joint OECD/ICPEN meeting on electronic commerce was held at the OECD in Paris on 1 April 2009. The meeting contributed significantly to the discussion held at an OECD conference on Empowering e-Consumers: Strenthening Consumer Protection in the Internet Economy on 8-10 December 2009 in Washington D.C. In 2010, the Committee published the Consumer Policy Toolkit which assess how policymaking can be adapted to meet consumer challenges in a more effective manner.


The OECD Working Party on Security and privacy in the digital economy (SPDE) brings together government experts from OECD-member countries who work together with business and civil society, other international organizations and non-members to address information security and privacy for the global Internet Economy. By holding seminars, workshops and conducting surveys, WPISP assists its participants in developing a culture of security and building trust online. The working party monitors trends, shares best practices, analyzes the impact of technology on information security and privacy, and develops policy guidances in order to sustain trust in the global networked society.