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Cross-Border Dispute Resolution System
ICPEN operates the website
www.econsumer.gov, which may help you resolve your
cross-border consumer dispute.
ICPEN also operates an informal dispute resolution system to assist consumers in resolving disputes arising out of cross-border transactions. To participate in this program, consumers can print the
complaint form, fill it out completely, and send it to the ICPEN contact for their country of residence. The ICPEN contact will forward the complaint to his or her counterpart in the country where the seller is located. The latter will forward the complaint to the seller, and will attempt to mediate a voluntary resolution. |
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Cross
Border Dispute Resolution System
